FAQ's

Do you have a physical shop I can collect from?

Yes, we have a brick and mortar store in Glen Innes, Auckland.

246 Apirana Avenue,Glen Innes - Auckland, New Zealand. 

Can I make changes to my order? (E.g delivery date, items)

Once you have made your order, you will need to email us immediately at avonsbutcheryorders@gmail.com to discuss potential changes. We can't guarantee we'll get your message in time, but if we do, we will certainly do our best to change things for you.

 

What Is Your Delivery Fee?

Our delivery fee differs depending on where you are sending to: 

Auckland:

Express Delivery (order cut-off up to 1 day before delivery date): $10

North Island (order cut-off is up to 2 days before delivery date): $15

South Island (order cut-off is up to 2 days before delivery date): $35

Rural: We don’t encourage Rural Delivery (please see FAQ DO YOU DELIVER TO RURAL ADDRESSES for more detail). However if you’d like to proceed at your own risk, the delivery fee is $20 North Island and $35 South Island. 
This is a non refundable service.

 

North Island:

Rural: we don’t encourage Rural Delivery (please see FAQ DO YOU DELIVER TO RURAL ADDRESSES for more detail). However if you’d like to proceed at your own risk, the delivery fee is $20. 

 

Where in NZ do you deliver to?

We deliver to metro areas throughout the North Island. We do not recommend Rural Delivery (please see FAQ DO YOU DELIVER TO RURAL ADDRESSES? for more detail). 

What time will my order arrive?

Although we are unable to give an accurate estimated time of arrival, orders are typically delivered between 9 am and 3 pm for overnight orders and between 1pm – 7pm for Auckland Express deliveries. 

You will also receive an email from us once your order has been completed and packed and includes your unique delivery tracking number.

Simply click on the tracking number link found in the email and it will show you where your order is at each stage of delivery, for e.g. 1) Being sorted, 2) Out for delivery or 3) Delivered. 

Do you deliver to rural addresses?

Unfortunately not. With rural addresses, the courier takes an additional 1-3 days on top of our priority overnight service. This is a challenge as our boxes are designed to be effective only as an overnight service.

 Some of our rural customers know that their local courier delivers overnight and proceed to order, however this is at their own risk. We do not encourage this and our delivered fresh guarantee doesn’t apply to rural deliveries. 

Some of our rural customers have contacted their local non-rural supermarket, post office, gas station, etc and used them as a pick-up point. (Please note, you will have to get in touch with the delivery location/delivery company and confirm that they are happy to accept deliveries).

 

I accidentally put the wrong address?

You will need to email us immediately at avonsbutcheryltd@gmail.com to discuss potential changes. We can't guarantee we'll get your message in time, but if we do, we will certainly do our best to change things for you.

 

I was meant to receive my order yesterday but it never arrived. Help?

There could be a number of reasons your box was not delivered, from being unsafe to leave, to there being a animal on site.

Simply provide our customer care team the details of your order by email, and we will have the matter resolved right away.